Petco

When I entered the store, I was not greeted with a “hello and welcome” or even just a “welcome”. If the store was busy, I can understand and don’t mind. However, this time, there was a cashier helping just one customer. I usually would get a quick greeting of “welcome”. Nothing this time. (Just for your information). There seemed to be short of staffing. Items on the stocking cart waiting to be stocked on the shelves. When I went checkout my item, the male cashier did not greet me by saying “Hi” or anything else. He asked if I have my phone number and I entered it in the card pad. He scanned my item and I paid for my item. He gave me my receipt. Didn’t say “Thank you and have a good day” or just a “Thank you”. I said “thank you, have a good one” and heard nothing back from him. I’ve been going to this Concord store for many years. It seems like this store’s service is going down hill.

As always, this store seems to have on point staff that is attentive to your existence and frequently asking if there's anything you need help with. What I find frustrating about The whole Petco experience is the lack of offerings for highly desired items that are only available online and never in the store. This makes no sense to me and is somewhat ridiculous to be honest! I also find the fact that the online prices are completely different, some substantially so as in more than half off the store of marked price. I was asking an employee about this and their response was something along the lines of them believing that it is cheaper to order things online and or have a delivery done for a better pricing point. Really? I'm sorry if I don't understand how that makes Any sense... The only one complained I had about this visit was I specifically had asked where they had moved the clearance items too because the store is actually known for fantastic markdowns up to like 90% off of super high-end and expensive products, including foods and otherwise for any pet. It used to be mixed in amongst the normal stock. So you could go right to what you needed and if you chose a clearanced packaging you could do so or just go for the non-discounted or perhaps not damaged whatever. But I was told they didn't have any particular place yet, as I was walking out towards the register to pay, I found a very noticeably marked end cap containing only drastically clearanced items. Yay! But I feel like they should know this and have directed me there sooner. Other than that, I feel like I can never get out of the store less than a few hundred dollars... The service is pretty good consistently and that's a plus!